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10520 Yonge St ,Richmond Hill,
Ontario, L4C 3C7
On rare occasions, substitutions may be necessary due to the availability of certain flowers or vases. Rest assured, we take great care to preserve the color scheme, theme, and style of your arrangement, using blooms of equal or higher value. Our commitment to quality means you’ll receive a beautiful, thoughtful arrangement that meets your expectations every time.
Our return policy covers instances where the flowers may not meet the quality standards you expect or if an error has occurred with the order. While we do not offer refunds, we are happy to replace your arrangement or provide store credit for future purchases. Our primary goal is to ensure that you are delighted with every experience you have with RoyalFlorist.ca. In the rare event that a substitution was necessary due to seasonal availability, please rest assured that we carefully select flowers of equal or higher value to maintain the beauty and integrity of your arrangement.
To qualify for a replacement or store credit, we kindly ask that you provide a photo of the arrangement within 48 hours of delivery. This helps us assess the condition of the flowers and address any quality issues effectively. Arrangements must be kept in a cool environment and properly watered to ensure freshness, as we are unable to provide replacements for flowers that were not cared for according to our guidelines. If a delivery error occurs on our end, please contact us immediately, and we will arrange a prompt redelivery.
